Refund & Return Policy

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At TyTheCoinGuy, we want you to feel confident and satisfied with your purchase. That’s why we offer a 14-day no-questions-asked refund policy on almost all items.

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1. 14-Day Refund Guarantee

• You may return your purchase within 14 days of delivery for a full refund or exchange.

• No explanation is required — if you change your mind, we will process your refund.

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2. Conditions for Returns

To qualify for a refund:

• Items must be returned in their original condition (unopened packaging, untampered, and undamaged).

• Certified or graded coins must remain in their sealed holders.

• Proof sets, collectibles, and sealed products must be unopened.

• Customer is responsible for secure return shipping and insurance.

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3. Refund Process

1. Contact us at 347-666-7306 with your order number within 14 days.

2. We will provide a return authorization and instructions.

3. Once the item is received and verified, your refund will be processed.

4. Refunds are issued to the original payment method within 5–10 business days.

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4. Exclusions

• Items showing signs of tampering, handling, or wear cannot be refunded.

• Shipping, handling, and insurance fees are non-refundable.

• Special-order or custom items may be excluded (clearly stated at time of sale).

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5. Damaged or Incorrect Orders

• If you receive the wrong item, quantity, or a damaged product, please notify us within 3 business days.

• We will cover all return shipping costs and provide a replacement or full refund.

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6. Authenticity Guarantee

All of our bullion and coins are guaranteed authentic. If any item is ever proven otherwise by a recognized authority, you will receive a 100% refund with no time limit.

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7. Shipping & Risk

• We insure all outbound shipments until confirmed delivery.

• Customers are responsible for secure packaging and insurance on return shipments.

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8. Contact Us

For questions about this Refund & Return Policy, please contact:

TyTheCoinGuy

347-666-7063

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